Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information when you use our investment education services.
At Polestra Cravendo, we're committed to protecting your privacy and being transparent about how we collect, use, and safeguard your personal information. This policy explains our practices in plain language and outlines your rights regarding your data. Last updated: January 2025.
Information We Collect
We collect information in several ways to provide you with our investment education services and improve your learning experience.
Personal Information You Provide
Name, email address, and phone number when you register for our programs
Payment information processed securely through our payment processors
Educational background and investment experience during enrollment
Communication preferences and feedback you share with us
Questions and responses during our educational sessions
Automatically Collected Information
When you visit our website or use our services, we automatically collect certain technical information:
IP address and general location information
Browser type, operating system, and device information
Pages visited, time spent on our site, and navigation patterns
Referral sources and search terms used to find us
How We Use Your Information
Your information helps us deliver quality investment education and support your learning journey. Here's specifically how we use it:
We never sell your personal information to third parties. Your data is used exclusively to support your educational experience and our legitimate business operations.
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Program enrollment and delivery | Contact details, educational background | Contract performance |
| Payment processing | Billing information, transaction records | Contract performance |
| Customer support | Communication history, account details | Legitimate interest |
| Website improvement | Usage analytics, feedback | Legitimate interest |
| Marketing communications | Contact preferences, program interest | Consent |
Information Sharing and Disclosure
We're selective about when and how we share your information. Here are the specific circumstances:
Service Providers
We work with trusted third-party companies to help deliver our services. These include payment processors, email service providers, and educational platform providers. They can only use your information for the specific services they provide to us and must protect it according to our standards.
Legal Requirements
We may disclose your information if required by Canadian law, court order, or government regulation. This includes compliance with tax authorities, financial regulators, or law enforcement when legally required.
Business Transfers
If Polestra Cravendo is acquired or merged with another company, your information may be transferred as part of that transaction. You'll be notified of any such change and your rights regarding your data.
Your Privacy Rights
Under Canadian privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act), you have specific rights regarding your personal information:
Access: Request a copy of the personal information we hold about you
Correction: Ask us to correct any inaccurate or incomplete information
Withdrawal: Withdraw consent for marketing communications at any time
Portability: Request your data in a commonly used format
Deletion: Request deletion of your information (subject to legal requirements)
Complaint: Lodge a complaint with the Privacy Commissioner of Canada
To exercise any of these rights, contact us at help@polestracravendo.info. We'll respond within 30 days and verify your identity before processing your request.
Data Security and Protection
We take protecting your information seriously and use multiple layers of security:
SSL encryption for all data transmission between your device and our servers
Regular security audits and vulnerability assessments of our systems
Access controls ensuring only authorized staff can view your information
Secure data centers with physical and digital access controls
Regular staff training on privacy practices and data handling
Incident response procedures in case of any security issues
While we implement strong security measures, no system is completely secure. We encourage you to use strong passwords and keep your account information confidential.
Data Retention
We keep your information only as long as necessary for the purposes outlined in this policy:
| Information Type | Retention Period | Reason |
|---|---|---|
| Account information | 7 years after account closure | Tax and regulatory requirements |
| Payment records | 7 years | Financial record keeping laws |
| Marketing communications | Until you unsubscribe | Ongoing consent |
| Website analytics | 26 months | Service improvement |
| Support communications | 3 years | Service quality and training |
Cookies and Online Tracking
Our website uses cookies and similar technologies to improve your experience and understand how you use our services.
Types of Cookies We Use
Essential cookies: Required for basic website functionality and security
Performance cookies: Help us understand how visitors use our website
Functional cookies: Remember your preferences and settings
Marketing cookies: Used to show relevant content and track campaign effectiveness
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.
International Data Transfers
While we primarily store and process your data within Canada, some of our service providers may be located in other countries, including the United States. When we transfer data internationally, we ensure appropriate safeguards are in place through:
Contractual agreements requiring equivalent privacy protection
Verification of adequate privacy laws in destination countries
Regular monitoring of international service providers
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll:
Email registered users about important changes
Post a notice on our website for 30 days
Update the "last modified" date at the top of this policy
Provide a summary of key changes when practical
We encourage you to review this policy periodically, especially before providing new personal information or using new features of our services.
Contact Our Privacy Team
For questions about this privacy policy or your personal information, reach out to us:
Email: help@polestracravendo.info
Phone: +1 (403) 284-8057
Address: 3736 52 Ave East, Edmonton International Airport, AB T9E 0V4, Canada